- F A Q
F A Q
Question: I was a retail customer. Why Don't I see products anymore?
Answer: Vapor Supply is strictly focused on expanding its existing and future B2B relationships. If you are a re-seller and are experiencing issues, please contact email@example.com.
Question: How do I put in a return request?
Answer: To complete a return request, click on "my account" at the top right of your screen.
This should take you to your account links.
Find the "completed orders" link and click on that link.
Find the order that contains the item you would like to return and select "return items."
Please be as specific as possible when describing the problem.
Once it has been submitted, it will be reviewed. It will only be authorized if it meets the return policies for that type of item.
You will be contacted with instructions on how to return the item to us after the return has been approved.
For any further questions please call 1-866-282-8273.
Question: How do I apply my store credit when I checkout?
Answer: You will check out as normal.
When you click on the payment tab there will be 2 options, “pay with store credit,” or “pay with credit card.”
If the message above that states, "You do not have enough store credit to pay for this order." Please leave this option selected and scroll to the bottom and press the continue button. From there it will give you the option to pay the remaining balance with your credit card.
Please call 1-866-282-8273 for any further questions.
Question: Can we help you troubleshoot your device?
Answer: We absolutely can help to the best of our abilities.
We have very knowledgeable employees who can help with any questions you may have.
Please call 1-866-282-8273 and we can help you with anything you have questions about your device!
Question: I have cashed in my coupon's and have not received a coupon code, what do I do next?
Answer: Coupon codes take anywhere from 5 minutes to 2 hours to be processed and will be sent to you via email.
Please check your spam folder before calling to ensure you didn't receive it.
If you have any other questions you can call 1-866-282-8273.
Question: What services does Vapor Supply ship through?
Answer: Depending on the weight of your package, it will either be sent USPS, UPS or FedEx.
If you would like a specific carrier please let us know during checkout. Carriers can be specified in the “notes” section (some shipping charges may be incurred by doing so).
Question: How can I be notified when an item comes back in stock?
Answer: Every item that is out of stock has a field where an email can be entered. When that item is back in stock the system will send out an auto generated email to notify you that the item is back in stock.
Please note, if there are multiple color options for this product an email must be entered on every color option.
All products are first come first serve, limited quantity is available.
Please call 1-866-282-8273 for further questions.
Question: How do I find the bottle GCC for brands carried by Vapor Supply?
Answer: We have archived the GCC certifications for all of the brands and vendors that we carry at Vapor Supply.
To be given access to these GCCs please email firstname.lastname@example.org or call customer service at 1-866-282-8273.